Onze ideeën

INTERSECTION15 (28-30 april, Berlin) was integrated with Design Management Europe under the motto 'Design to align'. Attendees with various backgrounds, professions and perspectives all shared their common interest: getting design at the strategic level of the enterprise.

The next important event in the service design community is the SDN Global Conference aimed at researchers, practitioners and educators in service design.

Hands-on workshops, inspiring presentations and creative stimulation. Events and conferences offer a wealth of opportunities for professional development. We’ve put together a hand-picked selection from the 2nd half of 2014 which we hope aligns well with your interests.

In June, I attended the annual UXLX conference in Lisbon (Portugal) with almost 400 other UX professionals from 40 countries. The conference provided many workshops and presentations on research, design and strategy. Although all three days were pretty intensive, I got a lot of inspiration and insights and met many interesting people.

In late November, the Service Design Network held its sixth annual global conference, in Cardiff (UK). A record number of attendees (480+) spent two days in the eye-catching Wales Millennium Centre, listening to presentations, attending workshops, networking and meeting conference exhibitors. Videos and presentations from nearly all the talks are now freely available online.

Networking, hands-on workshops, inspiring presentations and creative stimulation. Events and conferences offer a wealth of opportunities for professional development. We’ve put together a hand-picked selection from the coming new year which we hope aligns well with the interests of you, our readers. Stay tuned, because we’ll keep updating the list regularly.

Recently, Adaptive Path hosted their first Service Experience (SX) conference in San Francisco. The event brought together speakers and attendees from companies, agencies, and public sector organizations. Sketchnotes and some presentations are now available online.

On 23 November 2012, I visited the MEDlove summit in Berlin, a conference for UX, service design and health experiences. Ten international speakers highlighted dilemmas and opportunities to improve healthcare using principles from UX and service design. I learned to let doctors do the doctoring, to think in terms of ecosystem to improve social experience […]

Networking, hands-on workshops, inspiring presentations and creative stimulation… Events and conferences offer a wealth of opportunities for professional development. We’ve put together a hand-picked selection from the coming six months which we hope aligns well with the interests of you, our readers.

In late March, 270 content professionals from 27 countries gathered in London for the very first European edition of Confab, the leading content strategy conference organized by US agency BrainTraffic. Bas Evers (@everbass), content strategist at Informaat, attended. He captures some of the talks and explains what he took away from the event.

Recently, Informaat was present at a careers fair hosted by the Faculty of Design Engineering at the Delft University of Technology (TU Delft). Alongside our recruitment stand, we also presented an introductory talk on service design to students and graduates.

Significant changes to an organization can be driven by activities from across a wide spectrum, from rebuilding an underlying IT system to the wholesale overhaul of a service. In the latter case, we see service design as an integral part of the overall project. But how does one handle the overlap between service design and […]

Many organizations struggle with complexity, externally as well as internally. Yet, focusing on tactics only has limited value. The value of strategy is long-lasting. Strategy involves human needs, characteristics and drivers that never change. It guides the creation of a plan to get from the existing situation to the desired one, shaped by goals and […]

As many might know, one of the most prominent promoters of customer experience in business organizations is Forrester Research. After publishing their widely-covered book OutsideIn: The Power Of Putting Customers At The Center Of Your Business, they now organize a series of events for the business community to explain why companies – in order to […]

On 26 September 2012, “The Web and Beyond” conference took place in Amsterdam. The theme of this conference was “‘Momentum’: How do I get my organization obsessed with customers?” Here is a trip report written from the perspectives of a content designer (Barbara) and an UX designer (Luc).