Alle Birds posts over: events
A strategic design movement started by followers
Trip report from INTERSECTION15
INTERSECTION15 (28-30 april, Berlin) was integrated with Design Management Europe under the motto 'Design to align'. Attendees with various backgrounds, professions and perspectives all shared their common interest: getting design at the strategic level of the enterprise.
Customer experience (67), CX excellence (9), User experience (39)
Coming up: Service Design Global Conference (7-8 Oct 2014)
The next important event in the service design community is the SDN Global Conference aimed at researchers, practitioners and educators in service design.
Upcoming events 2014: The second half
Hands-on workshops, inspiring presentations and creative stimulation. Events and conferences offer a wealth of opportunities for professional development. We’ve put together a hand-picked selection from the 2nd half of 2014 which we hope aligns well with your interests.
Customer experience (67), Service design (41), User experience (39)
A trip report from Lisbon
In June, I attended the annual UXLX conference in Lisbon (Portugal) with almost 400 other UX professionals from 40 countries. The conference provided many workshops and presentations on research, design and strategy. Although all three days were pretty intensive, I got a lot of inspiration and insights and met many interesting people.
Service Design Network 2013 Global Conference
In late November, the Service Design Network held its sixth annual global conference, in Cardiff (UK). A record number of attendees (480+) spent two days in the eye-catching Wales Millennium Centre, listening to presentations, attending workshops, networking and meeting conference exhibitors. Videos and presentations from nearly all the talks are now freely available online.
Upcoming events 2014
Networking, hands-on workshops, inspiring presentations and creative stimulation. Events and conferences offer a wealth of opportunities for professional development. We’ve put together a hand-picked selection from the coming new year which we hope aligns well with the interests of you, our readers. Stay tuned, because we’ll keep updating the list regularly.
SX Conference: ‘Design for the connected age’
Recently, Adaptive Path hosted their first Service Experience (SX) conference in San Francisco. The event brought together speakers and attendees from companies, agencies, and public sector organizations. Sketchnotes and some presentations are now available online.
Customer experience (67), Service design (41), User experience (39), UX management (11)
A trip report
On 23 November 2012, I visited the MEDlove summit in Berlin, a conference for UX, service design and health experiences. Ten international speakers highlighted dilemmas and opportunities to improve healthcare using principles from UX and service design. I learned to let doctors do the doctoring, to think in terms of ecosystem to improve social experience […]
Upcoming events roundup: July-December 2013
Networking, hands-on workshops, inspiring presentations and creative stimulation… Events and conferences offer a wealth of opportunities for professional development. We’ve put together a hand-picked selection from the coming six months which we hope aligns well with the interests of you, our readers.
The human touch (Confab 2013 recap)
A trip report
In late March, 270 content professionals from 27 countries gathered in London for the very first European edition of Confab, the leading content strategy conference organized by US agency BrainTraffic. Bas Evers (@everbass), content strategist at Informaat, attended. He captures some of the talks and explains what he took away from the event.
Introducing service design to tomorrow’s designers
Recently, Informaat was present at a careers fair hosted by the Faculty of Design Engineering at the Delft University of Technology (TU Delft). Alongside our recruitment stand, we also presented an introductory talk on service design to students and graduates.
(Further) perspectives on service design and change management
Significant changes to an organization can be driven by activities from across a wide spectrum, from rebuilding an underlying IT system to the wholesale overhaul of a service. In the latter case, we see service design as an integral part of the overall project. But how does one handle the overlap between service design and […]
Strategy is a service!: A keynote from NEXT Berlin
Many organizations struggle with complexity, externally as well as internally. Yet, focusing on tactics only has limited value. The value of strategy is long-lasting. Strategy involves human needs, characteristics and drivers that never change. It guides the creation of a plan to get from the existing situation to the desired one, shaped by goals and […]
Forrester Forum for CX pros: A stream of tweets
As many might know, one of the most prominent promoters of customer experience in business organizations is Forrester Research. After publishing their widely-covered book OutsideIn: The Power Of Putting Customers At The Center Of Your Business, they now organize a series of events for the business community to explain why companies – in order to […]
The Web and Beyond 2012
A trip report
On 26 September 2012, “The Web and Beyond” conference took place in Amsterdam. The theme of this conference was “‘Momentum’: How do I get my organization obsessed with customers?” Here is a trip report written from the perspectives of a content designer (Barbara) and an UX designer (Luc).