Alle Birds posts over: financials
Retail banking has changed significantly in the past fifteen years, with the standard operating model now including touchpoints and technologies far removed from traditional counter-based transactions. A recurrent focus on the customer is at the core of these changes, according to a recent post.
In part two of a serie of articles on Service Design, author Brian Gillespie (a.k.a. @designbusiness) wrote about how financial institutions like banks can innovated with service design.