Alle Birds posts over: model
Introducing the Informaat Customer Experience Canvas
A model for the orchestration of customer experiences
Organizational barriers too often stand in the way of achieving excellent customer experience. Overcoming these barriers requires a new approach: Discovering the many facets which influence CX and understanding the timeframes in which they play a role. A model to visualize these facets – and support their orchestration – is needed.
A guide to experience mapping
Designing and delivering customer-focused services relies on a deep understanding of the customers themselves. Personas are one technique to reach this goal, but tell only one side of the story. Experience maps — on the other hand — put the journey and experience of customers in the context of the service.
Customer journey (11), Methodologies (11), Service design (41), User experience (39)
What’s the ROI for design?
Answering this challenging question
Suggest to a board level executive that they double the number of retail outlets – or expand product lines sold in a web shop – and they might easily envisage the required investment and predicted profits. Selling the value of a design project is notoriously more difficult, however.
Design thinking (15), Digital strategy (22), UX management (11)
An overview of design models
Our experience has taught us that ad hoc design efforts within the enterprise environment are often doomed to fail. Success in planning and implementing design-based change requires a structured, repeatable and process-based approach. Design models and methodologies provide just this.
Design thinking (15), Methodologies (11), Service design (41), User-centered design (12)